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  • Creator Basics: What happens if a supporter cancels their subscription?
    Answer: What happens if a supporter cancels their subscription? When a supporter cancels, their auto-renewal is stopped and will not be billed for any future months to ...
  • Payments and Fees: Is there a cost or fee to become a creator?
    Answer: There is no fee to start a creator account.  It is free and fees will only be deducted when you start generating subscription sales.  ...
  • Payments and Fees: When do I get paid for my subscriptions?
    Answer: Payouts are automatically paid on the 1st day of each month.  Your first payment could take slightly longer to be deposited depending on when your pending ...
  • Creator Subscriptions: What are creator subscriptions?
    Answer: Promotional accounts can charge a subscription fee to access exclusive content, live videos and private messaging.  Each creator chooses the subscription fee for their content. So each ...
  • Creator Subscriptions: Do you offer a free trial period?
    Answer: All creators set their subscription fees and offers. If the creator offers a free trial it will be listed on their pricing and checkout pages.  ...
  • Payments and Fees: How much will I get paid?
    Answer: You will set your montly price for access to your profile media. We don't set this for you, however $3.99 USD is the minimum you ...
  • Managing Your Account: How do I retrieve a forgotten password?
    Answer: In order to retrieve your forgotten password, your registered email needs to be valid.  Open the app and on the login screen click on the Forgot ...
  • Managing Your Account: How do I delete my account?
    Answer: Currently this is only done through the mobile app. However you can disable your account from the web. From the home screen tap on the account ...
  • Managing Your Account: How do you deactivate your account?
    Answer: From the home screen tap on the account icon in the top right corner. Then tap the settings link and go to Account and click the ...
  • Managing Your Media: Can I set the privacy level of albums?
    Answer: Yes, you can use the privacy options to allow exactly who you want to view your media.  Every album can have different privacy levels.  This ...

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