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  • What are Hearts?
    The hearts tab shows a listing of all the media items you heart (liked) on other peoples profiles and albums.  It's just another way for ...
  • Why can't I check-in to an event?
    You might not be able to check in to an event for a couple of reason.  The event has not yet started. If you try to ...
  • Why don't some posts or media allow Repix?
    If the owner of the post has a private account, you will not be able to Repix the posts or media. Currently only other users can ...
  • What are shared albums?
    Shared albums are albums that you can set the privacy level for only certain people to view it. When you set the privacy level of ...
  • Why can't I see all my broadcasts in My Broadcasts / Recent list?
    If you select Invite Only before broadcasting on the broadcast setup screen, then it will not show in your recent broadcast list as it's considered ...
  • What form of payments do you accept?
    Currently we accept all major credit card payments for creator subscriptions.  ...
  • What happens if a supporter cancels their subscription?
    What happens if a supporter cancels their subscription? When a supporter cancels, their auto-renewal is stopped and will not be billed for any future months to ...
  • When do I get paid for my subscriptions?
    Payouts are automatically paid on the 1st day of each month.  Your first payment could take slightly longer to be deposited depending on when your pending ...
  • What are creator subscriptions?
    Promotional accounts can charge a subscription fee to access exclusive content, live videos and private messaging.  Each creator chooses the subscription fee for their content. So each ...
  • What are credits?
    On OfficialMe you can give credit to other members who appear in the media (Photos, Videos or Audio) or had some part in the creation of ...
  • What is a Repix?
    Repixes are quick easy ways to share a post or media item. When you see the  symbol on a post or media item, you can press ...
  • What are Promotional Accounts?
    Promotional accounts are accounts with professional designations so you can promote yourself or your business. Anyone can create a promotional account to promote themselves.  Note: All possible ...
  • What Private Messages?
    Private Messages or PM's are secure messages that are sent between you and other profiles. You can use this to chat privately with other users. ...
  • Why am I not able to send a message to someone?
    There are a few reasons why messages may not go through due to various privacy levels.  If the recipient has their message settings to Followers Only, and ...
  • Why don't some users show in the list for sharing?
    When you go to share something on OfficialMe using one of the sharing options, you get a list of your followers you can share with. ...
  • Why doesn't the repix option show on some posts or media items?
    If the repix option is not available on a post or a media item in an album; it's typically because either That user's account is set to ...
  • What are OfficialMe paid Creators?
    OfficialMe paid creators are accounts that create or provide engaging media content for their fans. These accounts are used to generate income on paid memberships ...
  • What are the qualifications to become a creator?
    Any promotional account with engaging and quality content can apply to have a creator account.  Because you are starting your paid creator account on OfficialMe you ...
  • What information is required to become a paid creator?
    When you apply for a creator account, we will require identity verification information. It's a quick simple process that we provided with a wizard to ...
  • What are the fees that OfficialMe takes from creator?
    For OfficialMe to provide the platform and cost of hosting the media content (Photos, Video and Audio), we deduct a fee from every subscription that is ...
  • Why does OfficialMe take a fee from the subscriptions?
    OfficialMe is providing the platform, features, creator support and media hosting for all creator. We do more than just provide a place to access your ...
  • Where do I set my pricing for my creator subscription?
    To set the price and other pricing-related options for your subscription, you'll need to visit your creator admin panel. You can go directly to it with ...
  • What is a Repix?
    A Repix is a re-posting of someone's media posts.  OfficialMe Repixes allows you to quickly share media posts in your timeline with other users that ...
  • What is a video echo on OfficialMe?
    A video echo or echo is a short video that goes back and forth in a loop.  You can access the feature from the green ...
  • What are Pix Strips?
    Pix Strips are photos  from the built-in Photo Booth feature.  The photo booth feature allows you to have fun with your photos and you can ...
  • What is Journal?
    OfficialMe uses a Journal feature to represent your media by date instead of the traditional profile timeline. Your profile Journal groups your posts by date for ...
  • When can I cancel my subscription?
    You can cancel your subscription at any time with any creator. You can do this from your Subscription Dashboard. Subscriptions are not prorated. When you cancel, ...
  • What is a scheduled or timed post?
    A scheduled post is to help you with posting at regular intervals without having to manually post every time. Basically you can set times for ...
  • When am I charged for a creator subscription?
    When am I charged for a creator subscription? Creators/Promotional account can have optional paid memberships to some areas of their profiles.  All paid subscriptions to content ...